Free, Fast, and Friendly Delivery Policy

We're committed to providing you with an exceptional shopping experience, which is why we're proud to offer our Free, Fast, and Friendly Delivery Policy for all our customers across the UK. Here's what you can expect when you choose us for your mobility scooter needs:

Free Delivery

1. Eligibility: Our free delivery service is available on all orders, with no minimum purchase requirement, to mainland UK addresses only. 

2. Simply complete your purchase on our website, and select the Free Delivery option at checkout. There are no hidden fees or extra costs. To complete your payment you will be asked to create an account this will help ensure your delivery can be tracked.

Fast Delivery

1. Dispatch Time: Orders are typically dispatched within 1-2 business days from the date of order confirmation. Custom orders or items out of stock may experience slight delays, for which we will notify you promptly.

2. Delivery Timeframe: After dispatch, most orders will arrive within 3-5 business days. Delivery times may vary based on your location and specific circumstances such as weather conditions or logistical challenges.

3. Should you require your order sooner, expedited shipping options are available at an additional cost. Please contact our customer service team for details and arrangements. [email protected].

Friendly Delivery

1. Customer Service: Our delivery team is trained to provide not just efficient, but also friendly and courteous service. We're here to ensure your delivery experience is as pleasant and seamless as possible.

2. Special Requests: If you have specific delivery needs or instructions, please let us know at the time of your order. While we cannot guarantee all requests can be accommodated, we will do our utmost to meet your needs.

3. Feedback and Support: After your delivery, we welcome your feedback. Should there be any aspect of our service you're not satisfied with, please contact our customer support team. We're committed to continuous improvement and value your insights.

Additional Terms

Accessibility: We strive to ensure our delivery process is accessible to all customers. If you require special accommodations, please get in touch with us in advance of your delivery.

- Delivery Verification: For security and quality assurance, we may require a signature upon delivery. If you're not available to receive your order, please arrange for an alternative recipient or contact us for alternative arrangements.

- Changes and Cancellations: If you need to change your delivery address or cancel your order, please contact us as soon as possible. We can accommodate changes and cancellations only before the order has been dispatched.

- Liability: MobilityScooters.co.uk is not liable for delays in delivery caused by external factors beyond our control, including but not limited to natural disasters, strikes, and customs delays.

Contact Us

For any questions or concerns regarding our Free, Fast, and Friendly Delivery Policy, or if you need assistance with your order, please contact our customer service team. We're here to help make your mobility scooter purchase as smooth and enjoyable as possible.