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Frequently Asked Questions
To become a dealer, you will need to follow the simple steps here to get started.
Depending on the membership plan that you have set your account up on, mobilityscooters.co.uk
will
automatically take a
small percentage from each sale. Visit the 'Become a Dealer' section here
to find out more.
Becoming authenticated with mobilityscooters.co.uk gives buyers the peace of mind that the
mobility
scooters displayed
on our website are of high quality and meet industry standards. The authentication process is a
relatively simple
process and we aim to authenticate sellers within 72 hours of application.
If your application has been rejected, you will be provided with feedback as to the reason for
this.
You may apply again
when you have corrected and responded to this feedback, by getting in touch with us via the
Contact
Us page here.
No, you will not need to have your mobility scooters professionally photographed to sell on
mobility
scooters.co.uk.
Just make sure that all photographs clearly show the scooter and any imperfections which might
be on
the vehicle.
We ask each dealer to provide a level of servicing before selling on our marketplace.
To make sure that mobilityscooters.co.uk is a safe place to buy and sell, we have specific
policies
that everyone needs
to follow. If you're experiencing a problem with a buyer because they are not following our
policies, please let our
support team know by contacting us here, and we will look into it.
If the buyer cancels a sale or changes their mind, a refund would be dependent on the returns,
refunds and cancellations
policy that you set out in your account.
Once a purchase is made, the buyer will be able to choose the delivery option most suitable for
them. You will receive
contact details for the buyer to ensure that the item is received to the buyer's satisfaction.
You
will also be able to
request a review from the buyer.
You are responsible for delivering a sale, whether this be a collection or delivery. In your
account
you will able to
set delivery options which suit your needs. Top tip : Delivery is sometimes key to making a
sale!
Yes, we require for you to make an account to purchase a product. In your account you will be
able
to manage purchases
and gather information about returns.
All dealers set their delivery options within their account. All of our dealers go through a
rigorous verification
process and therefore we are confident they will ship the mobility scooter to you safely. Please
always check delivery
terms and conditions before purchasing.
Each dealer will include their own returns policy, please see the dealer's individual profile
for
more information. Rest
assured, mobilityscooters.co.uk can support you to ensure all returns policies are abided to.
You will qualify for VAT relief if your mobility scooter is designed not to exceed 4 mph and is
intended for use on the
pavement. Class 3 Mobility Scooters ‘Over 4mph and road legal’ can be bought VAT-free if they
are
designed solely for
disabled people.
All pricing on mobilityscooters.co.uk is without VAT as the vast majority of our customers will
qualify for VAT relief.
When you are at checkout you will be prompted to fill in a VAT relief declaration for the end
user
of the mobility
scooter.
To make sure that mobilityscooters.co.uk is a safe place to buy and sell, we have specific
policies
that everyone needs
to follow. If you're experiencing a problem with a seller because they are not follow our
policies,
please let our
support team know by contacting us here, and we will look into it.
We accept all major credit and debit cards on our platform.
Each dealer will have their own returns policy which we would advise you read before making a
purchase. We will always
try to find a solution between a dealer and seller if you are not happy so please get in touch
with
our team by
contacting us here.
If your item hasn't arrived, please get in touch with your seller and our support team as soon
as
possible so we can
look into this for you.
You can only drive a class 3 mobility scooter on the road with a maximum speed of 8mph. Class 2
mobility scooters cannot
be used on the road and can only used be on the pavement.
We recommend getting your mobility scooter serviced yearly to help avoid breakdowns and ensure
your
scooter is in top
working order. To find out more about servicing please click here
Each dealer will offer their own standard of aftercare, so it is important to consider this when
choosing your scooter.
We can arrange for a repair to be carried out by a professional technician UK wide, however we
do
not ship individual
parts.
To sell your mobility scooter, follow the simple steps here.
All sellers are responsbile for the shipping and delivery of the mobility scooters sold.
Yes of course. We understand situations can change and therefore we offer to buy your mobility
scooter and list this on
your behalf. Find out more here.
You will receive proceeds of your quote or sale on our platform by same day transfer. We will
only
transfer funds as a
minimum when the buyer has received the product. Any transfer may also be dependent on how soon
the
quality checks can
be competed. After we receive your quote request, we will work as quickly as possible for
qualifying
mobility scooters
to ensure you receive the agreed proceeds of your sale.
